Service 05 · Service

The whole stack. Multi-agent operating system tuned to your business.

If you want one team running your phones, your calendar, your dispatch, your billing, your reporting — autonomous, supervised, improving every month — this is the service. Six to eight weeks to live. Monthly tuning afterwards. We don't disappear.

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§ 01 — The full stack

Six layers. One operating system. Tuned to you.

A real production AI stack — not a chatbot bolted onto your CRM. Each layer sits on the one below it, and each one is yours to inspect, override, and tune.

06 · Operator surface

What you see. Live trace of every decision, the approval inbox, dashboards, and the kill switch. The human-in-the-loop layer — built for owners.

05 · Specialist agents

The doers. One agent per job — receptionist, qualifier, dispatcher, quoter, collections, reputation. Each has its own scope, voice, and quality checks.

04 · Orchestrator

The traffic cop. Decides which agent handles what, hands off context between them, and escalates anything outside its confidence to a human.

03 · Actions & integrations

The hands. Connects the agents to your phones, calendar, CRM, billing, and messaging — typed actions only, so an agent can never do something you haven't approved.

02 · Knowledge & memory

The brain's notes. Your SOPs, pricing, service area, and every past customer interaction — so the agent always knows who's calling and what was said last time.

01 · Foundation

The bedrock. Reasoning, speech, and voice models running behind safety, privacy, and latency guardrails — so nothing reaches a customer that shouldn't.

§ 02 — Inside the system

Real screens from a live deployment.

Three views from an HVAC operator running the full stack. Brand identifiers redacted. Every screen is live every second of every day — you see exactly what the agents are doing and exactly what's queued for you.

Live transcript of the Receptionist agent handling an after-hours HVAC emergency call from Patricia Holm, with a live extraction sidebar showing equipment, urgency, tech assignment, ETA, predicted outcome, and confidence breakdown — Layer 05 · Specialist agent — Receptionist
One after-hours call, fully resolved in 84 seconds

Patricia's AC isn't cooling at 102°F. The Receptionist pulls her membership and equipment history, classifies the issue (refrigerant or capacitor), assigns the closest tech, confirms an ETA, and texts the confirmation — all while a live extraction panel shows you exactly why it made each call. $642 booking that would have gone to voicemail.

Live event stream showing the Conductor orchestrating seven specialist agents — Receptionist, Dispatcher, Quote Drafter, Comms, Bookkeeper, Compliance Bot, Membership Analyst — with autonomous value realized and a needs-your-attention approval queue — Layer 04 · Orchestrator
1,254 decisions today. Twelve flagged for the owner.

The Conductor routes intent to the right specialist, resolves conflicts when two agents claim the same tech, and pushes anything below confidence threshold into the approval inbox. The right column is the only thing you have to look at — everything else has already been handled, with the receipts.

Quote Drafter agent turning a tech's voice memo into a transcribed AI extraction, parts-and-labor pricing, and a Good/Better/Best pricing card ready to send to the customer — Layer 05 · Specialist agent — Quote Drafter
Voice memo in. Good / Better / Best out in 47 seconds.

The tech finishes a diagnostic and records a voice memo from the truck. The Quote Drafter transcribes it, extracts the equipment, age, and failure signals, prices parts + labor against your book, and generates three tiered options with the financing already attached. Win rate is up from 38% to 64% since it shipped.

§ 03 — Timeline

From discovery to live in 6–8 weeks.

Week 1

Discovery

Operations interview, data audit, system design. We document every workflow + every spreadsheet you don't want to admit you have.

Week 2–5

Build

Build in sandbox. Weekly demos. You see real screens, real audio, real workflows — and shape every detail as we go.

Week 6–7

Deploy

Phased rollout to real customers. We sit on the line with your team through the first weeks of live calls.

Week 8+

Operate

We run it with you. Monthly tuning. New modules. Indefinitely.

6–8 weeks to liveMulti-tenant + secureMonthly modules forever

Want this for your business? Let's talk.

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